Terms of Service — Softnix Trust Center

1. Acceptance of Terms

By using the services of Softnix Technology Company Limited ("Softnix"), you agree to these Master Terms and any applicable Product Addendum.

These Master Terms apply to all Softnix products and services. In the event of a conflict between the Master Terms and a Product Addendum, the Product Addendum shall prevail.

2. Products and Services

Softnix provides the following platforms and solutions. Each product has additional product-specific terms:

Product	Type	Product Terms
Softnix GenAI	Private AI Platform	View GenAI Terms
Softnix Logger	Log Management & Security Analytic	View Logger Terms
InsightDOC	AI Document Intelligence Platform	View InsightDOC Terms
CYBOT AI Agent	AI Agent IT Assistant & Cybersecurity	View CYBOT Terms
Softnix PrivateClaw	Personal AI Agent	View Softnix PrivateClaw Terms
Servio	AI Agent for Customer Support	View Servio Terms
Softnix Data Lakehouse Platform	Data Management Platform	View Data Lakehouse Terms

3. General License Terms

License Type

License is Non-exclusive, Non-transferable
Limited to the number of users or usage volume specified in the contract
License term is as specified in the contract or Product Addendum (subscription term, or perpetual license where specified)

Restrictions

Modification, reverse engineering, decompilation, or reproduction of software is prohibited, except to the extent permitted by applicable law
Sublicensing or transferring rights to third parties is prohibited
Usage beyond the scope specified in the contract is prohibited
Using services for illegal activities is prohibited

Third-Party and Open-Source Software

Softnix products may include or work with third-party software, open-source software, and third-party AI models ("Third-Party Software"), which remain subject to their original licenses from their respective owners
The Softnix license and warranty apply only to the management system and other software developed by Softnix. They do not override, modify, or extend to the licenses of Third-Party Software, and they do not restrict any rights the customer has under those original licenses
Softnix's role with respect to Third-Party Software is to install and integrate it with the product, including support within the scope of the contract, unless the contract states otherwise
The customer must use Third-Party Software in accordance with its license terms and its owners' use policies. Softnix will provide the component list, license texts, attribution notices, and, where a license requires it (e.g., GPL or AGPL), an offer of source code, with the product or on request at services@softnix.co.th
This section does not exclude or limit Softnix's liability beyond what applicable law permits, and does not affect anything agreed otherwise in the contract

4. Intellectual Property

All software, documentation, and intellectual property belong to Softnix or its licensors; open-source components are subject to their respective licenses
Customer data imported into the system remains customer property
Output generated from using the services belongs to the customer, unless otherwise specified in a Product Addendum

5. Confidentiality

Both parties agree to maintain confidentiality of information received from the other party
Customer data will not be disclosed to third parties except as required by law, as authorized by the customer, or to subcontractors and service providers bound by confidentiality obligations who need it to provide the services
Confidentiality obligations remain in effect after contract termination

6. Limitation of Liability

Softnix shall not be liable for:

Force Majeure events including natural disasters, war, pandemics
Usage not in accordance with terms or documentation
Indirect Damages including lost profits
Interruptions from scheduled maintenance with prior notice

Liability Cap:

Maximum liability shall not exceed fees paid in the preceding 12 months
No limitation on liability for willful misconduct or gross negligence

7. Payment

Payment is due per billing cycle specified in the contract (monthly / annual)
Late payment exceeding 15 days may result in temporary service suspension
Late payment exceeding 30 days allows Softnix to terminate the service
Prices may be adjusted with at least 30 days prior notice
Fees paid are non-refundable unless otherwise specified

8. Term and Renewal

Contract is effective for the period specified in the purchase order
Auto-renews unless cancellation notice is given 30 days before expiration
Softnix reserves the right to not renew with 60 days prior notice

9. Service Cancellation

Cancellation by Customer:

Written notice required 30 days in advance
For on-premise deployments, data resides in and remains under the control of the customer's environment; the customer exports or deletes the data itself, and Softnix can assist within the support scope in the contract
For the Softnix PrivateClaw cloud version, which is provided by Managed Service Providers that are Softnix Channel Partners, data retention and data export after cancellation are governed by the terms of that provider. Softnix is the software developer and does not hold that data

Cancellation by Softnix:

Material breach: immediate termination after notice
Overdue payment exceeding 30 days: suspension and termination
Product End of Life: 180 days advance notice

10. Governing Law

These terms are governed by the laws of Thailand
Disputes shall be resolved by arbitration under the rules of the Thai Arbitration Institute
Place of arbitration: Bangkok, Thailand

11. Amendments

Softnix reserves the right to amend these terms
Amendments will be communicated via email and website at least 30 days in advance
Continued use of services after amendments take effect constitutes acceptance

Product Addendum

Additional terms for each product:

12. Contact

Email: info@softnix.co.th
Website: softnix.co.th