Privacy Policy

Softnix Technology Company Limited

Softnix Technology Company Limited ("the Company") recommends that you understand this Privacy Policy, as it describes how the Company handles your personal data, including collection, storage, use, disclosure, and your rights, among other matters. In order for you to be informed of the Company's personal data protection policy, the Company hereby announces the following Privacy Policy.

1. Personal Data

"Personal Data" means any information relating to a person which enables the identification of such person, whether directly or indirectly.

2. Limited Collection of Personal Data

The collection of personal data shall be carried out with a defined purpose, scope, and by lawful and fair means, and limited to the extent necessary for providing services or any other electronic services under the Company's objectives. The Company will inform data subjects of the purposes and details of collection as required by Section 23 of the Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), and will request consent only where consent is the applicable legal basis, through electronic means or other methods prescribed by the Company. Where consent is relied on, you may withdraw it at any time, without affecting processing carried out before the withdrawal.

The Company does not intend to collect sensitive personal data under Section 26 of the PDPA (such as race, religious or philosophical beliefs, health data, disability, or biometric data) unless necessary. Where it is necessary, the Company will obtain your explicit consent or rely on another legal basis permitted under Section 26. For other personal data, the Company may collect it without consent where permitted by Section 24 of the PDPA, including where:

2.1. It is necessary for compliance with a legal obligation of the Company (Section 24(6) of the PDPA), such as under the Personal Data Protection Act, the Electronic Transactions Act, the Computer-Related Crime Act, accounting and tax laws, the Civil and Commercial Code, the Criminal Code, and procedural laws.
2.2. It is required to comply with an order or lawful request of a competent authority, an inquiry official, or a court, to the extent required by law.
2.3. It is necessary for the performance of a task carried out in the public interest, or for the exercise of official authority vested in the Company, where applicable (Section 24(4) of the PDPA).
2.4. It is necessary for the legitimate interests of the Company or of another person or legal entity, except where such interests are overridden by your fundamental rights in your personal data (Section 24(5) of the PDPA).
2.5. It is necessary to prevent or suppress a danger to a person's life, body, or health (Section 24(2) of the PDPA).
2.6. It is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract (Section 24(3) of the PDPA).
2.7. It is to achieve purposes relating to the preparation of historical documents or archives for public interest, or for research or statistics, for which appropriate safeguards have been provided (Section 24(1) of the PDPA).

3. Security and Quality of Data

3.1. The Company recognizes the importance of maintaining the security of your personal data. The Company therefore establishes appropriate measures for maintaining the security of personal data, consistent with the confidentiality of personal data, to prevent loss, access, destruction, use, alteration, modification, or disclosure of personal data without authorization or unlawfully, as well as preventing unauthorized use of personal data. This is in accordance with the Company's cybersecurity policy.

3.2. The personal data that the Company receives, such as name, surname, telephone number, email, job title, department or company name, etc., which can identify you as an individual and is accurate and current personal data, will be used solely for the purposes of the Company's operations. The Company will implement appropriate measures to protect the rights of the data subject.

4. Purposes for Collecting, Storing, and Using Personal Data

The Company collects, stores, and uses your personal data to provide, support, and improve its products and services; to manage customer and partner relationships and contracts; to respond to inquiries and support requests; for information security and fraud prevention; to comply with laws and regulations applicable to the Company; and, with your consent where required by law, for marketing, market research, and promotional activities. The Company may disclose personal data, as necessary for these purposes, to data processors, affiliates, distributors and partners, professional advisers, and cloud computing service providers, under appropriate agreements. Where personal data is transferred outside Thailand, the Company will comply with Sections 28 and 29 of the PDPA. The Company will retain personal data only for as long as necessary for these purposes or as required by law. If the purposes change, the Company will notify you and obtain your consent where required.

5. Limitations on Use and/or Disclosure of Personal Data

5.1. The Company may use and disclose your personal data with your consent, and such use must be in accordance with the purposes of the Company's collection and storage only. The Company will supervise its employees, officers, or workers not to use and/or disclose your personal data beyond the purposes of personal data collection or disclose it to third parties, except where:

5.1.1. It is necessary for compliance with a legal obligation of the Company (Section 24(6) of the PDPA), such as under the Personal Data Protection Act, the Electronic Transactions Act, the Computer-Related Crime Act, accounting and tax laws, the Civil and Commercial Code, the Criminal Code, and procedural laws.
5.1.2. It is required to comply with an order or lawful request of a competent authority, an inquiry official, or a court, to the extent required by law.
5.1.3. It is necessary for the performance of a task carried out in the public interest, or for the exercise of official authority vested in the Company, where applicable (Section 24(4) of the PDPA).
5.1.4. It is necessary for the legitimate interests of the Company or of another person or legal entity, except where such interests are overridden by your fundamental rights in your personal data (Section 24(5) of the PDPA).
5.1.5. It is necessary to prevent or suppress a danger to a person's life, body, or health (Section 24(2) of the PDPA).
5.1.6. It is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract (Section 24(3) of the PDPA).
5.1.7. It is to achieve purposes relating to the preparation of historical documents or archives for public interest, or for research or statistics, for which appropriate safeguards have been provided (Section 24(1) of the PDPA).

5.2. The Company may use the information services of third-party service providers to store personal data. Such service providers must have security measures in place and are prohibited from collecting, using, or disclosing personal data beyond what the Company has specified.

When you visit Softnix websites (such as softnix.co.th) or use our services, cookies may be placed on your device. Strictly necessary cookies are used to operate the websites; non-essential cookies (such as analytics or advertising cookies) are used only with your consent where required by law.

What Are Cookies

Cookies are small files, typically text and number files, that are downloaded to a device when a user accesses certain websites. Thereafter, cookies are sent back to the originating website each time the user returns to that site. Cookies are useful because they allow a website to recognize a user's web browser or device.

Blocking and Deleting Cookies

Your browser allows you to block or delete cookies that you do not want if you wish to do so. Please refer to the "Help" menu in your browser for more information. Please note that blocking strictly necessary cookies may affect how some websites, including our own, function.

Our Use of Cookies

Cookies on our website may be set by us, by third parties contracted with us, or by independent third parties such as advertising companies. Our website utilizes both "session" and "persistent" cookies. "Session" cookies remember information from one page to another to filter searches and complete the search before being deleted from your device when you end the session. "Persistent" cookies allow our website to recognize you when you return to our website. These cookies remain on your computer until you delete them or until they expire on a specified date.

The information below shows the different types of cookies we use, the reasons we (or relevant third parties) use cookies, and information you can use to control and learn more about the cookies used on our site:

a) Cookies that help provide services requested by users (for example, displaying information that you are most likely to prefer).
b) Cookies designed to improve website performance by collecting data on various topics, such as user visits to the website (or which pages of the website are most read). These are called analytics cookies.
c) Cookies that remember your preferences when visiting the website, such as your membership status or whether you are a new visitor.
d) Cookies that collect data about your browsing behavior. These are called targeting and advertising cookies, used to target users with advertising banners that the creator believes are of interest to the website user, based on browsing records from such cookies, and to share information with third-party groups such as advertisers.

7. Your Rights Regarding Personal Data

7.1. You have the rights provided under the PDPA (including Sections 30–36), including the right to request access to and a copy of your personal data or disclosure of how it was obtained, the right to data portability, the right to object, the right to request erasure or destruction, the right to request restriction of processing, and the right to request rectification, as well as the right to withdraw consent at any time. You may exercise these rights by contacting the Company using the details in Section 9 (Data Protection Officer) or Section 10. The Company may refuse a request where permitted by law or by court order.

7.2. You may request correction or modification of your personal data that is inaccurate or incomplete, and have your data kept up to date.

7.3. You may request deletion or destruction of your personal data, except where the Company must retain such data under applicable laws. You also have the right to lodge a complaint with the Personal Data Protection Committee (Office of the Personal Data Protection Committee) if you believe the Company has not complied with the PDPA.

8. Disclosure of Operations, Practices, and Policies Relating to Personal Data

The Company has a policy of complying with relevant laws regarding the disclosure of personal data, in accordance with legal provisions or court orders.

9. Data Protection Officer

The Company has implemented compliance with the Personal Data Protection Act B.E. 2562 (2019) by appointing a Data Protection Officer (DPO) to monitor the Company's operations relating to the collection, use, and disclosure of personal data in compliance with the Personal Data Protection Act B.E. 2562 (2019), including laws relating to personal data protection. In addition, the Company has established rules and orders for relevant persons to carry out as specified, so that operations in accordance with the personal data protection policy are carried out smoothly. You may contact the Company's DPO by email at dpo@softnix.co.th or through the support ticket system at https://ticket.softnix.co.th.

10. Contact Information

Customer Service Softnix Technology Company Limited HQ. 731 PM Tower 12th Floor, Asok-Dindaeng Road, Dindaeng, Dindaeng, Bangkok 10400

Phone: 02-245-4942-43
Email: info@softnix.co.th
Data Protection Officer (DPO): dpo@softnix.co.th

Last updated: May 2020