This addendum supplements the Master Terms of Service of Softnix. Service levels and performance figures shown in this addendum are reference targets only; binding service levels, licensing, and data terms are those specified in the customer's contract or order.
1. Product Overview
InsightDOC is an AI Document Intelligence Platform that converts documents into structured, AI-ready data using AI-assisted extraction, with human-in-the-loop review and integration with ERP, CRM, automation workflows, and AI agents. It supports on-premise deployment and local LLMs.
Third-party software: Open-source software, OCR engines, and third-party AI models shipped with the product remain under their original licenses from their respective owners. The Softnix license and warranty for InsightDOC cover only the management system developed by Softnix; for third-party software, Softnix installs and integrates it with the product. The customer must comply with those third-party licenses. See Section 3 of the Master Terms of Service.
2. AI Usage Terms
AI for Document Processing
- AI assists with data extraction (OCR, NLP, Classification)
- AI outputs must be reviewed by users
- Softnix does not guarantee 100% accuracy in data extraction
Document Data
- Uploaded documents remain customer property
- Softnix does not use customer document data to train models; if the customer configures external OCR or LLM providers (e.g., cloud OCR or OpenAI-compatible APIs), data sent to them is processed under those providers' terms
- Supports encryption in transit (HTTPS/TLS); encryption at rest is configured according to the deployment environment
3. InsightDOC-Specific SLA
| Metric | Target |
|---|---|
| Availability | Depends on customer infrastructure (on-premise deployment) |
| Document processing time | Depends on hardware, document type, and model configuration |
| OCR accuracy | Varies by document quality and format, model configuration, and deployment environment; any accuracy commitment is as specified in the contract |
| Softnix responsibility | Support and maintenance (MA) under the Softnix standard SLA, which applies to all products: CRITICAL 2h response / 4h resolution via a dedicated 24/7 channel for CRITICAL incidents, provided to customers under contract, HIGH 8h / 24h, MEDIUM 24h / next update cycle, LOW 48h / scheduled (HIGH–LOW during 8x5 business hours via phone 02-245-4942-43, email, and the ticket system), or as specified in the contract |
4. Contact
- Email: info@softnix.co.th
- Support: services@softnix.co.th